The Customer Rarely Tells You
96%
of unhappy customers don't complain — they just leave.
Use frontline insights to proactively save the 24- out-of-25 of customers who don't speak up.
Current Customer Feedback Methods
Surveys (NPS, CSAT, CES)
Social
Listening
Complaint Tracking
Collect structured feedback at set intervals
Track public sentiment once it’s voiced online
Capture reported issues after they've occurred
While these tools do provide value, they are fundamentally reactive.
This makes it difficult to reel those at-risk customers back in.
Blyndspot is Different. And Way Easier.
Blyndspot is an automated listening system that increases customer retention by uncovering and addressing hidden issues — before customers leave.
Protect
Save Deals Before They're Lost
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Spot the risks customers rarely say out loud and capture early warnings from your workforce before small problems become reasons customers leave.
Compete
Beat Competitors in Key Markets
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Catch competitive threats when your team first hears customers asking about other solutions.
Grow
Find Revenue in Existing Customers
Your workforce hears expansion opportunities during regular customer interactions that voice of customer tools likely will no identify.
How Blyndspot Works
Quickly uncover hidden intelligence from your customer-facing people, translate it into strategy, and execute custom action plans that drive measurable results.
Ask the Right Questions
1
Blyndspot ensures the right questions are asked of the right teams in the right context — not generic survey questions but targeted, AI-driven discovery.
Translate Into Strategy
2
Blyndspot AI does the heavy lifting to extract effective strategy from qualitative insights, ranking them by business impact and their connection to customer experience.
Turn Action Plans into Outcomes
3
Strategies are only valuable if they lead to results. Blyndspot AI converts the intelligence into step-by-step roadmaps designed to boost business performance
AI automatically generates the right questions to ask of the right teams.
Blyndspot generates tailored response plans from the collective employee knowledge shared.
Surveys Ask Customers //
"How likely are you to recommend us to a friend?" (Rate 1-5)
Blyndspot Asks Sales Teams //
"What customer concerns have you recently heard and why do you believe these insights are important in providing them the value they expect?"
Use Case//
The Competitor Threat
Blyndspot Asks: "Have you heard any competitor names mentioned by customers in the field this week?" Driver Responds: "Yes, a major customer asked if we carry the same heavy-duty pumps that their current supplier provides to other facilities." Blyndspot Automatically Flags the competitor mention and suggests follow-up question to Customer Service: "Have other customers mentioned this same competitor or pump performance issues?" Customer Service Responds: "Yes, their other plant asked about chemical-resistant seals, and another facility complained about frequent pump replacements." Blyndspot AI Detects Pattern and automatically asks Product Manager: "How do our industrial pumps compare to this competitor in chemical resistance and pressure?" Product Manager Responds: "Our premium series exceeds their specs, but our sales materials focus on cost over performance." Blyndspot Automatically Generates Action Plans: • Schedule technical meeting with customer to demonstrate superior pump performance • Present competitive analysis highlighting chemical resistance advantages • Propose replacing their most problematic pumps first
Use Case//
Service Excellence Discovery
Blyndspot Asks: "Have any customers mentioned being particularly happy with our service recently?" Account Manager Responds: "Yes, a manufacturing client said we're the best vendor they've ever worked with for equipment maintenance." Blyndspot Automatically Flags exceptional satisfaction and suggests follow-up: "What specifically did we do differently for this client?" Account Manager Responds: "Our technician always calls them the day before service visits to confirm timing and ask if there are any other issues to check while we're there." Blyndspot AI Detects Best Practice and automatically asks Operations: "Do all our technicians make advance confirmation calls with additional issue checks?" Operations Responds: "No, most just show up at the scheduled time. Only a few technicians do the advance calls on their own." Blyndspot Automatically Generates Replication Strategy: • Implement mandatory advance confirmation calls for all service visits • Train technicians to ask about additional issues during confirmation calls • Track customer satisfaction improvements across all accounts using this approach The Power: What made one customer exceptionally happy becomes standard practice that improves experience and potentially increases service revenue across all accounts.
The Story of the Vanishing Customer
The customer relationship looks solid and the KPIs are "in the green".
Order Volume: High
Service Issues: Minimal​​​​
NPS Score: Positive
​​​Then POOF - They're Gone​​
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Your People Heard the Signals
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​​​​​​
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Contact person suddenly changed
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Questions about competitor offerings
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Talk about "flexibility" in pricing
But, with no systematic way to capture this internal intelligence, the signals disappeared — and so did the customer.​​
Blyndspot delivers the insight into hidden signals before customers move to competitors, so you can take action while there's still time.
Quite Frankly,
Blyndspot is
Not for Everyone.
“Teams are too busy to be reporting on this platform.”
Time is tight - that's why we designed this for mobile with one targeted 60-second question at a time. AI handles the analysis and prioritization, so your team stays focused on selling while leadership gets the intelligence they need.
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“I want hard numbers, not anecdotes.”
Numbers are very helpful in understanding what has already happened. They don't tell you why or what to do about it. The intelligence your team has gives you the context behind the metrics, turning data points into actionable strategy that drives growth.
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“We already record calls and emails.”
Call recording serves important training needs, but excessive surveillance could undermine employee morale and ultimately degrade the customer experience - the very thing the tool is trying to protect.
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“This will just become a complaint box.”
You will learn about all kinds of issues - big and small. If you'd rather not know what your team is seeing and hearing, that's your choice. But if you want to identify patterns that are actually affecting your people, customers, and revenue, then this gives you the intelligence needed to make meaningful change.
Proactive Revenue Intelligence
An inside rep notices radio silence from a big account and alerts the system. You reach out and discover upcoming annual budget concerns months in advance. You find a solution that works.
Save Deals Before They're Lost
Your people notice when prospects get quiet. Support gets more frustrated emails about implementation delays. Customer success hears concerns about budget approvals. You get alerts to intervene while you can still save the deal.
Beat Competitors in Your Key Accounts
Your team mentions customers asking about competitor pricing, contract terms, or features. You know they're shopping around before competitors know the account is in play, so you can respond first.
Find More Revenue in Existing Customers
Support hears "we need this for the West Coast office too." Success learns about expansion plans during quarterly business reviews. You get qualified upsell opportunities with context about timing and decision-makers.
Understand Why Deals Actually Close/Die
Your reps know the real story - budget got frozen, champion left, procurement demanded 40% discount. You get honest insights about what really drives decisions, not just pipeline status updates.